Strong, long-term customer relationships are a key success factor, especially in dynamic markets. Satisfied customers are the prerequisite for achieving this. Two independent institutes have now confirmed that USU sets the standard in customer loyalty and customer service within the “industry and specialized software providers” segment through their awards. First Place in the Customer Loyalty […]
continue readingUSU Contributes AI Expertise to New Research Project FENI-X
As part of the research project FENI-X, USU is contributing its AI expertise in the field of IT and service management as an industry partner. The aim of the project is to strengthen the resilience of global production networks through the targeted use of artificial intelligence and to make manufacturing companies more resistant to disruptions […]
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Sven Gerhard Appointed as New Vice President Customer Value at USU
Effective January 1, 2026, Sven Gerhard took on the newly created position of Vice President Customer Value at USU. In this new role, Gerhard is responsible for the strategic development of customer relationships, ensuring long-term customer success and optimizing the customer experience on an international level. By filling this position, USU is consistently taking the […]
continue readingUSU Listed as a Representative Vendor in the 2026 Gartner® Market Guide for Software Asset Management Tools
USU was recognized as a Representative Vendor in the 2026 Gartner Market Guide for Software Asset Management Tools for the 4th time in a row alongside the most relevant vendors in the Software Asset Management market. The latest Market Guide for Software Asset Management (SAM) Tools provides a detailed overview of the SAM market, including key […]
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