With the new connector, IT teams can trigger license calculations without switching tools and validate software entitlements in real time. This helps organizations accelerate approval processes, detect compliance risks earlier and allocate licenses more accurately.

By combining ServiceNow workflows with USU’s license intelligence, companies gain a consistent view of their software usage and entitlement status. The integration also reduces manual effort and supports better decisions on license usage and cost control.

The USU ITAM Workflow Connector is designed for organizations that want to strengthen Software Asset Management while continuing to use their existing IT service management environment. It supports audit readiness, improves workflow efficiency and helps identify unused or underutilized licenses to reduce software and SaaS spend.

“With this new connector being available we bring USU Software Asset Management into ServiceNow and simplify compliance checks, reporting, and software request workflows,” says Fabian Gutschera, Global Head of Product Management at USU. “With real-time license validation and reliable compliance data, organizations can reduce manual effort, avoid unnecessary tool switching and stay in control of license risk and spend.”